Forum Discussion
How to Fix Error 12157 Resolving Internet Connectivity Issues (Intuit)
I keep encountering Error 12157, which seems to be related to internet connectivity issues. This error is preventing me from successfully updating or downloading pay_roll updates. What are the possible causes of this error, and what steps can I take to troubleshoot and resolve the internet connectivity issues to ensure my Quick_Books updates proceed smoothly?
1 Reply
Hi gukujado
Quick+Books Error 12157 typically occurs when Quick+Books encounters issues with internet connectivity while updating. Here’s how you can address it:
Check Internet Connection: Ensure your internet connection is stable and working properly.
Verify TLS Settings: Quick+Books requires TLS 1.2 to connect to the internet securely. Ensure TLS 1.2 is enabled in your internet options.
Update Quick+Books: Make sure Quick+Books is updated to the latest release. Updates often include fixes for connectivity issues.
Configure Firewall and Security Software: Check your firewall and antivirus settings to ensure they are not blocking Quick+Books from accessing the internet. Configure them to allow Quick+Books through.
Run Quick+Books in Safe Mode: Sometimes third-party applications can interfere with Quick+Books. Running Quick+Books in safe mode (without add-ons) can help determine if this is the issue.
Reset Internet Explorer Settings: Quick+Books uses Internet Explorer settings for internet connectivity. Resetting these settings can resolve issues related to connectivity.
Perform a Clean Install: If the error persists, perform a clean uninstall and reinstall of Quick+Books. This involves uninstalling Quick+Books, renaming installation folders, and reinstalling the software.
If these steps do not resolve Quick+Books Error 12157, consider seeking assistance from Quick+Books support or a qualified IT professional for further troubleshooting.
