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gukujado's avatar
gukujado
Copper Contributor
Jul 18, 2024

How to Fix Error 12157 Resolving Internet Connectivity Issues (Intuit)

I keep encountering Error 12157, which seems to be related to internet connectivity issues. This error is preventing me from successfully updating or downloading pay_roll updates. What are the possib...
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JohnnieFBenson's avatar
JohnnieFBenson
Copper Contributor
Jul 25, 2024

Hi gukujado 

 

Quick+Books Error 12157 typically occurs when Quick+Books encounters issues with internet connectivity while updating. Here’s how you can address it:

  1. Check Internet Connection: Ensure your internet connection is stable and working properly.

  2. Verify TLS Settings: Quick+Books requires TLS 1.2 to connect to the internet securely. Ensure TLS 1.2 is enabled in your internet options.

  3. Update Quick+Books: Make sure Quick+Books is updated to the latest release. Updates often include fixes for connectivity issues.

  4. Configure Firewall and Security Software: Check your firewall and antivirus settings to ensure they are not blocking Quick+Books from accessing the internet. Configure them to allow Quick+Books through.

  5. Run Quick+Books in Safe Mode: Sometimes third-party applications can interfere with Quick+Books. Running Quick+Books in safe mode (without add-ons) can help determine if this is the issue.

  6. Reset Internet Explorer Settings: Quick+Books uses Internet Explorer settings for internet connectivity. Resetting these settings can resolve issues related to connectivity.

  7. Perform a Clean Install: If the error persists, perform a clean uninstall and reinstall of Quick+Books. This involves uninstalling Quick+Books, renaming installation folders, and reinstalling the software.

If these steps do not resolve Quick+Books Error 12157, consider seeking assistance from Quick+Books support or a qualified IT professional for further troubleshooting.

 

 

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