Partner Center account deactivated – unable to access Hardware Program dashboard

Hello Microsoft Partner Center Support Team,

We are currently unable to access the Microsoft Hardware Developer Dashboard through Partner Center.

Below is a summary of the issue and actions we have already taken.

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Purpose

We have encountered an access issue when attempting to use the Microsoft Partner Center Hardware Developer Program.
The purpose of this message is to request confirmation of our Partner Center account status and reactivation of our Hardware Program registration, or guidance on re-enrolling if required.

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Sequence of Events (Steps to Reproduce)

1. We attempted to access the Microsoft Hardware Developer Dashboard via the following URL:
    https://partner.microsoft.com/ja-jp/dashboard/Registration/Hardware
2. After signing in to Partner Center, the “Hardware” option appeared in the list of available programs. However, it could not be selected, and the following message was displayed:
    Hardware
     Manufacture devices, parts and equipments. Create and manage system and driver submissions.
     Our records indicate that you have already enrolled into this program but your program registration is deactivated.
3. Subsequently, when attempting to access the Partner Center dashboard, the following error message was displayed:
    Access restricted – your Partner Center account has been deactivated.

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Additional Information

The following details were displayed on the Partner Center dashboard at the time the above error occurred.

- Organization name: Sunny Giken Co., Ltd.  
- Tenant domain: sunnygiken.co.jp  
- Primary account email: email address removed for privacy reasons  
- Approx. registration date: August–September 2018  
- Error Correlation ID (from screenshot): cac6e9b-5a09-471a-ada7-b8fc0231a78a  
- Correlation vector: UyZ59dYHRm0KoRkY.3  
- Time (UTC): 17 Oct 2025 08:19:26 +00:00  

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Actions Taken

- We sent an inquiry email to `email address removed for privacy reasons`, but have not yet received a response.  
- We also attempted to contact `email address removed for privacy reasons`, but that address appears to have been deactivated (SMTP 550 5.4.1).  
- The Services Hub support form (supportforbusiness) could not complete submission due to a looping issue.

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Request

We kindly request verification of our Partner Center account status and Hardware Program registration.  
If our organization’s registration has been deactivated, please advise on the procedure to reactivate or re-enroll under our current tenant.

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Thank you very much for your assistance.

Best regards,  
Tetsuya Ozawa  
Sunny Giken Co., Ltd.  
email address removed for privacy reasons