Forum Discussion

OzOscroft's avatar
OzOscroft
Iron Contributor
Feb 13, 2026

Net Customer Adds - encouraging the wrong culture?

We're a Microsoft Partner that focuses on delivering excellent service to our SMB clients. This involves making sure they're as secure and compliant as they can be, and that they understand how to us...
Intune
sharepoint
JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Feb 18, 2026

I will pass along your feedback, thank you.

Please be aware that we can share feedback received, but it doesn't always mean they will utilize it, just to set your expectations. ⭐

 

I am also tagging a few superusers in case they have anything to add. 😃

MartijnElfers​ RobertHemsley​ Nick_Beacroft​ 

  • OzOscroft's avatar
    OzOscroft
    Iron Contributor
    Feb 24, 2026

    Thanks JillArmourMicrosoft​ , I really appreciate it. Unfortunately we're running out of time to renew our SPD so if anyone can recommend anything we can do to get the Net Customer Adds score into the positive in the next 2 months I'd be very grateful.

      • nick_Anag's avatar
        nick_Anag
        Iron Contributor
        Mar 03, 2026

        Dear JillArmourMicrosoft​ thank you for adding me and apologies for my late response as I was OOO.

        OzOscroft​ really sorry to hear that. Sadly, this is how Designations are being built and you cannot change that. I know that your hands are tight, however if I were you I would attach the market instantly to find those 10 new eligible customers by focusing on customer tenants that have at least one workload with paid licenses between 11 to 300. These are considered eligible for the SMB track. If a customer tenant was classified as SMB in the previous year, it remains eligible even if promoted to Enterprise. Concentrate on adding qualifying workloads such as Exchange Online, Intune, Microsoft 365 Apps, Teams, and others to your customer base. These workloads are part of the eligible criteria for scoring.

        LBNL, you can explore the option to switch to Partner Benefits, by purchasing the combination that gives you the requires IURs to be productive and stable in your day-to-day operations.

        HTH,
        Nick