Forum Discussion
rodrigosio
Oct 10, 2024Copper Contributor
Need Assistance with Microsoft Action Pack Renewal – Admin Permission Issue
Hello everyone,
I've been a user of Microsoft Action Pack for several years, and I usually renew my subscription online without any issues. However, this year, I'm encountering a frustrating problem. When trying to renew, the system blocks me from completing the purchase, saying I need administrator permission to proceed – even though I AM the administrator of my account.
I've been contacting Microsoft support for the past two weeks, but unfortunately, I haven't received any helpful response or callback. Has anyone else experienced this issue, and if so, how did you resolve it?
Any advice or guidance would be greatly appreciated!
Thank you in advance.
- JillArmourMicrosoft
Community Manager
rodrigosio I am moving your message to our partner-led tech questions board in hopes someone there will have run into this and can share some tips. I'm also tagging a few supersusers in case they have any experience with this type of thing. 🙂
MartijnElfers ClaudioStallone sansbacher
- valdemirjsCopper Contributor
I am with same problem
- JillArmourMicrosoft
Community Manager
valdemirjs rodrigosio I have sent an inquiry internally, but the contact is out until Oct 25th. I'm sorry for the inconvenience, I will get back to you as soon as I hear back from them.