Identity Verification stuck – no Verify Identity button after name update

Hello,

I have updated First name, Last name and Display name in Microsoft Entra ID so they now exactly match my government ID.

The name change is already reflected in Partner Center, but there is still no "Verify Identity", "Confirm identity" or "Present your verified ID" button on the Verification Summary page.

Identity verification remains "Not Verified".

Please manually reset / reopen the Identity Verification process for this user and tenant so I can complete it

Account: email address removed for privacy reasons

Tenant ID: 81fd83c0-ab6d-40c0-a0c7-73ab6bbb629e

I contacted technical support about three times, and I kept getting the same response. Could you please tell me what needs to be done? I don’t have any other accounts, etc. Here’s what they’re saying:

Upon review, we found that the identity verification attempt was completed by a user whose identity could not be validated against the company records. Additionally, the user who attempted the verification is not associated with Tenant ID 81fd83c0-ab6d-40c0-a0c7-73ab6bbb629e.

To complete Identity Verification successfully, please sign in with a user account that is associated with Tenant ID 81fd83c0-ab6d-40c0-a0c7-73ab6bbb629e and retry the verification by following the steps below:

Sign in to the Partner Center account.

Navigate to Legal Info.

Select Verification Summary.

Click Verify Identity and complete the verification process.

Once completed, please let us know. If you encounter any errors during the process, kindly share a screenshot of the error message for further investigation.