I can't see my customer in the reports in partner earned credit

marcelo306g ,

Unfortunately I don't think I really understand what the problem is. If it's to do with not getting some designation or entitlement due to Customers not showing up: I feel like that's something you'll need to speak to your rep about. I don't know anything about who should show up, what drives different designations, or how you get to some next Partner level, etc. (aka "sales stuff" 🙂 

If it's that you have a Customer with an Azure Subscription that you don't have access to -- that you should: you'll need to make sure that you have a GDAP Relationship with them, groups mapping to your chosen Entra/AAD Roles. Usually the AdminAgents group is granted "Owner" permissions to any Azure Subscriptions, but you can gran different permissions to different groups (though possibly only the 3 "special" Groups: AdminAgents, HelpdeskAgents, and SalesAgents -- though I've not experimented much, except to confirm it works with one of those groups).

If you get grab the ObjectID of your AdminAgents group (or any other you want to check) you can confirm the permissions with something like:

Get-AZRoleAssignment -Scope "/subscriptions/<SUBSCRIPTION ID>" | where ObjectId -eq <GROUP OBJECT ID>

Running as a Global Admin or Subscription Owner of the Customer's Tenant. You can assign Contributor or Reviewer if you'd prefer.

For more info see:

https://learn.microsoft.com/en-us/partner-center/customers/reinstate-csp

If they have lost access to their own Azure Subscription see:

https://learn.microsoft.com/en-us/azure/role-based-access-control/elevate-access-global-admin?tabs=azure-portal

--Saul