Forum Discussion
Employment Verification appeal (Resolve) panel does not render upload option
Partner ID: 7001033
Company: Conligo Services B.V.
Account: Microsoft AI Cloud Partner Program, Developer track
Issue:
Legal Business Profile Verification is stuck at Employment Verification (status: Rejected / Pending Partner Action). Following the official appeal process (Legal Info → Verification Summary → Resolve), the panel that opens does not match Microsoft's own documented behavior.
Expected behavior (per Microsoft's official documentation, "Submit a verification appeal in Partner Center," step 6): the Resolve panel should show a "Select document type" dropdown, a drag-and-drop file upload field, and an optional comments field.
Actual behavior: the panel only displays a static message — "Your document was submitted successfully. Review can take up to 5 business days." — with no document type selector, no upload field, and no functional control of any kind.
Troubleshooting already performed:
- Reproduced in multiple browsers (including a fresh anonymous/private session, tested independently, ~30 minutes apart)
- Reproduced after waiting to rule out temporary state/cache issues
- Confirmed the Verification Started, Email Verification, and Identity Verification steps all show as passed (green checkmark); only Employment Verification is affected
- Confirmed via KvK (Dutch Chamber of Commerce) extracts that I am the authorized representative (director of Ubertas Holding B.V., which is the sole director of Conligo Services B.V.)
Documents ready to submit once the upload field is functional:
- KvK extract, Conligo Services B.V. (KvK 77027965)
- KvK extract, Ubertas Holding B.V. (KvK 76957292)
- Domain ownership documentation for conligo.nl (WHOIS/registrar confirmation)
Request: please either fix the rendering issue on my account, or provide an alternative channel to submit the above documents for the Employment Verification appeal.
1 Reply
- JillArmourMicrosoft
Community Manager
This is not a support forum, but you can submit a support ticket to move forward:
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub