Forum Discussion
JillArmour
Community Manager
Community ManagerVerify your account information when you enroll in the Microsoft Cloud Partner Program
When you enroll in Partner Center or change legal details in your profile, Microsoft verifies the information that you provide, such as your company name, company address, and primary contact details...
Difficulties with Microsoft's Partner Verification Process
To Microsoft Corporation Leadership,
I'm reaching out to share my experiences and concerns regarding the verification process for Microsoft Partners. Our company, initially a Microsoft Partner in Brazil and now in the UAE, has faced significant challenges with this process.
Recently, I updated our company's address on the partner’s portal, believing it to be a straightforward, necessary step since our office had moved. However, this decision unexpectedly led to a series of complications.
Here's what happened:
1. After updating our address, our company account couldn't be verified. Despite providing all required documents, including our updated Trade License and Ejari (Dubai's official tenancy document), our application was repeatedly rejected. This left us puzzled and without clear guidance on what was missing or incorrect.
2. I opened a support ticket hoping for a resolution. Initially, it seemed promising when I received a response from support, but despite providing all requested documents again, the issue remains unresolved. The ticket is still open, and there has been no further communication from Microsoft’s end. This is particularly disappointing given Microsoft’s reputation and our role as partners, who are essentially advocates for their products.
In an era where AI and smart systems are expected to streamline processes, it seems that Microsoft could benefit from implementing more efficient and proactive internal systems. This would prevent such simple yet critical issues from becoming frustrating roadblocks for partners who should be focusing on understanding and selling Microsoft solutions.
Most concerning is the apparent lack of recourse or support options available to us. There seems to be no clear path to escalate the issue or seek clarification on what exactly is going wrong.
This isn't just our isolated experience; others within the Microsoft Partner community share similar frustrations. We hope by bringing this to your attention, steps can be taken to improve the process for all partners involved.
Thank you for considering our feedback.
Please find out from other people sharing similar and frustrating issues:
To Microsoft Corporation Leadership,
I'm reaching out to share my experiences and concerns regarding the verification process for Microsoft Partners. Our company, initially a Microsoft Partner in Brazil and now in the UAE, has faced significant challenges with this process.
Recently, I updated our company's address on the partner’s portal, believing it to be a straightforward, necessary step since our office had moved. However, this decision unexpectedly led to a series of complications.
Here's what happened:
1. After updating our address, our company account couldn't be verified. Despite providing all required documents, including our updated Trade License and Ejari (Dubai's official tenancy document), our application was repeatedly rejected. This left us puzzled and without clear guidance on what was missing or incorrect.
2. I opened a support ticket hoping for a resolution. Initially, it seemed promising when I received a response from support, but despite providing all requested documents again, the issue remains unresolved. The ticket is still open, and there has been no further communication from Microsoft’s end. This is particularly disappointing given Microsoft’s reputation and our role as partners, who are essentially advocates for their products.
In an era where AI and smart systems are expected to streamline processes, it seems that Microsoft could benefit from implementing more efficient and proactive internal systems. This would prevent such simple yet critical issues from becoming frustrating roadblocks for partners who should be focusing on understanding and selling Microsoft solutions.
Most concerning is the apparent lack of recourse or support options available to us. There seems to be no clear path to escalate the issue or seek clarification on what exactly is going wrong.
This isn't just our isolated experience; others within the Microsoft Partner community share similar frustrations. We hope by bringing this to your attention, steps can be taken to improve the process for all partners involved.
Thank you for considering our feedback.
Please find out from other people sharing similar and frustrating issues:
I am right here with you, no matter what i try i cannot get my business validated.
- Unfortunately I too am stuck in this loop where I can't get verified, I've worked in the partner channel for more than 20 years and have decided to set up my own company in the UK. My issue appears to be around the employment verification, i've uploaded 3 separate pieces of paperwork, all of which have been rejected with no clear reason specified. After the first two I thought that it was possibly because the email address didn't match - I purchased the domain using a private email address as you can't buy a domain with an email address on the domain you don't yet own! So I updated my email address and purchased another year on the domain, that invoice was then rejected with no explanation. Then I've been stopped from making further submissions and was told that my partner account would be closed in 30 days! I tried opening a support ticket and it's taken them 6 days to come back to me to tell me that they're closing the ticket as my details didn't meet verification but again they provided no details.
I'm a limited company, I have a VAT registration, i've purchased the domain and it's in my company name, address and email. Everything appears to match and yet i'm constantly being rejected. I've left my job of 13 years to do this and now feel like i've made the worst mistake of my life.- Great news, I got verified by Microsoft today. I'm still not entirely sure what made it all OK but the key things I did were:
Ensured that all contact/address details matched exactly between the domain registration and the details I used with Microsoft - this included updating email addresses to match and also removing the town/suburb from the address so they were exactly the same.
I then purchased another year's renewal to get an invoice with all the correct details.
I opened a support ticket (which was closed with no reason) so the opened a new support ticket with the new invoice attached.
It seems a VERY painful process but one you can get through with some perseverance.
Good luck.
