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Difficulties with Microsoft's Partner Verification Process

To Microsoft Corporation Leadership,

I'm reaching out to share my experiences and concerns regarding the verification process for Microsoft Partners. Our company, initially a Microsoft Partner in Brazil and now in the UAE, has faced significant challenges with this process.

Recently, I updated our company's address on the partner’s portal, believing it to be a straightforward, necessary step since our office had moved. However, this decision unexpectedly led to a series of complications.

Here's what happened:

1. After updating our address, our company account couldn't be verified. Despite providing all required documents, including our updated Trade License and Ejari (Dubai's official tenancy document), our application was repeatedly rejected. This left us puzzled and without clear guidance on what was missing or incorrect.

2. I opened a support ticket hoping for a resolution. Initially, it seemed promising when I received a response from support, but despite providing all requested documents again, the issue remains unresolved. The ticket is still open, and there has been no further communication from Microsoft’s end. This is particularly disappointing given Microsoft’s reputation and our role as partners, who are essentially advocates for their products.


In an era where AI and smart systems are expected to streamline processes, it seems that Microsoft could benefit from implementing more efficient and proactive internal systems. This would prevent such simple yet critical issues from becoming frustrating roadblocks for partners who should be focusing on understanding and selling Microsoft solutions.

Most concerning is the apparent lack of recourse or support options available to us. There seems to be no clear path to escalate the issue or seek clarification on what exactly is going wrong.

This isn't just our isolated experience; others within the Microsoft Partner community share similar frustrations. We hope by bringing this to your attention, steps can be taken to improve the process for all partners involved.

Thank you for considering our feedback.

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