Urgent Request for Assistance: Overcoming Verification Challenges in AI Cloud Partner Program

Hello Community,

I am reaching out as urgently seeking guidance or insights from those familiar with the challenges of the AI Cloud Partner Program or anyone who can offer assistance. We are currently handling two domains:

• main domain (A): Our actively managed Sales Intelligence SaaS.
• email domain (B): Previously active service, now pivoted to main domain and used internally.

Over the past month, we have faced significant hurdles in the verification process of the AI Cloud Partner Program, despite rigorously following all outlined steps from Microsoft and various community resources. Here’s what we have undertaken:

1. Contact Information: We transitioned from using generic email addresses like contact@ or marketing@ to personal accounts after learning they could lead to application rejections.

2. Documentation Submission: Initially, we provided receipts as Namecheap does not issue invoices. After realizing that only invoices were acceptable, we ceased submitting receipts.

3. Domain Hosting and Privacy: We meticulously matched the contact profile details—company name, address, contact information—down to case sensitivity on our email domain (B), which we host directly. Furthermore, we disabled privacy features in WHOIS to expose my personal information, prioritizing compliance over privacy.

4. Support Interaction: We are actively engaging with the partner support through three ongoing support tickets, attempting to resolve our issues. Separately, we reached out to Microsoft’s Partner Twitter handle but have not received a response.

5. Parallel Certification Attempt: Our application to the ISV Success program was stopped because our account showed "multiple failed attempts," according to their system. This has blocked us from proceeding with our Account Verification.

Despite these efforts, we are still awaiting a final decision from the AI Cloud Partner Program, now well beyond the initial promise of 3-5 business days, extending over ten days.

The documentation requirements for the ISV Success are identical to those of the AI Cloud Partner Program, heightening our concern as both are crucial for our business operations, which are currently under severe strain.

We are in dire need of a more personalized response to understand possible missteps or further required actions. The generic responses from the partner center have been unhelpful and frustrating.

Does anyone have any insights or can offer assistance on how to move forward in this situation? Has anyone else faced similar verification challenges?

Thank you in advance for your support and guidance.