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YuqingLi's avatar
YuqingLi
Copper Contributor
Feb 05, 2024

failed account verification at MS partner center

Hi,

 

We want to use SSO with MS and thus I am trying to become MS partner.

 

However I am stuck in the loop and kept failing this process like everyone else here.

 

What they asked for: domain receipt with entity name on it.

What we provided: domain receipt with entity name on it.

 

I submitted a support ticket with Microsoft Support TrackingID #2401250040004380 for this issue and I don't feel like I am talking to a real human. I am getting identical responses 3 times in a row that is NOT HELPFUL AT ALL. :sad:

 

I have no idea what is the issue here and how we can fix this. If anyone could give us some directions, that will be very appreciated. 

 

employment-verification
  • TechnologyConsulting's avatar
    TechnologyConsulting
    Copper Contributor
    Feb 05, 2024
    I'm having the exact same issue and just this minute opened a support ticket. Humans, not robots rule the world... Someone should tell the robots 🙂
  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    Feb 06, 2024

    YuqingLi It may be because your domain paperwork will be over 12 months old in a few days. They may need an updated receipt. Can you get one? 

    • YuqingLi's avatar
      YuqingLi
      Copper Contributor
      Feb 06, 2024

      JillArmourMicrosoft 

       

      Hi Jill,

       

      Thanks for replying. I can see this being confusing. But actually this was renewed last year September. Thus expire in 6 months time. See screenshot below:

       

      I have provided this screenshot during the verification process and they kept giving me the identical response as what I posted above.:cry::cry::cry:

       

      Does MS have any internal process to fix this?

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