Error While identify verification

Perassolli looks like others are having the same issue. I would recommend submitting a support ticket for help. in this post on Microsoft Learn it tells you specifics on what to select, I don't know if those are correct or not. 

I hope that helps? If you figure out a solution, will you come back to this string and let us know how you fixed it? 

Thank you for being part of the community! - jill