Forum Discussion
SalvatoreIuzzolini
Feb 02, 2024Copper Contributor
Employment verification gets rejected
We are trying to complete our employment verification since december and the "support" agent does nothing but respond with the same canned message over and over again. Thank you for the documents...
Johno2518
Jul 15, 2024Copper Contributor
For business verification, follow Andrew's advice.
For profile info, they kept cancelling the support ticket. I created a new ticket with the Employment verification as the problem type.
Still having difficulty as they are not actually verifying the details correctly. They would ask for domain ownership verification and business verification to which I told them they can use WHOIS for that and the Australian business register and ASIC. I also told them that business verification is complete already.
They then wanted evidence of a legal contract for place of business (just trying to find the tax invoice). This is not relevant for verifying I own the business or work for the business so I'm not sure why they need that.
JillArmourMicrosoft this can't be normal surely? Once business verification is complete the profile info verification should just be an email (completely automated) and maybe phone call if there is a case for it. This process seems quite broken and seems to be a recent change to how Microsoft does verification at various levels.
Why does Profile info verification have limits on how many times the system can check before you've got to contact support (there is no other way and you can't even schedule a call)? This process makes no sense at all.
teshnizi545
Jul 16, 2024Copper Contributor
Thanks!