Employment verification gets rejected

Question

We are trying to complete our employment verification since december and the "support" agent does nothing but respond with the same canned message over and over again.

Thank you for the documents you have provided. As per Standards Review, the documents you have provided are not sufficient to complete the verification process.

Domain name registration invoice/domain name invoice listing the entity/user name and domain name shown in the Primary Contact Email Address at the time of registration or renewal.

I provided the invoice with all the required criteria but it still gets rejected.

I'm tired of the "quality" of the partner "support"-team.

This process is wasting countless hours and there is nothing the agent is willing to do to help.

andrew_shepherd · Answer

SalvatoreIuzzolini&nbsp;We had this problem.Here's how we fixed this:&nbsp;- Perform a WHOIS search of your domain name. Take note of the name of the company against the label "Registrant"- In the Microsoft Partner Center, drill to "Account Settings / Organization Profile / Legal Info". Take note of this company name.In our case, the company name in the Microsoft Partner Center did not exactly match the company name in the WHOIS search. I changed the company name in the Microsoft Partner Center so it was an exact match and the verification was successful.

johno2518 · Answer

I'm going through this process now, the support team is completely useless and refuses to talk on the phone citing "security". I told them we would be discussing publicly available information so there is no security risk. They also refused to tell me which bit of information was incorrect even though everything matched in all the documents they requested.

I found your solution and so I'm getting the Registrant label fixed in the hopes it does the same for me. The portal is also quite bad as the Fix button doesn't really do anything nor does it provide the opportunity to upload documents as the documentation suggests.

Microsoft really need to fix the Partner Center portal and support processes for Account Management.

EDIT: OK this worked in that the Legal business profile is now verified. Profile info is still in Rejected state and Fix now just brings up a menu saying too bad. I tried changing the details to trigger a refresh but still in Rejected state. Not sure if it's a time thing.

johno2518 · Answer

So you're saying the Profile info section can take up to 10 days? That seems quite silly given business verification happened instantly with all the correct information.Legal business verification finally completed yesterday as my Domain CoR request completed then as well.As mentioned before, support were completely useless and they should have been able to tell me what the issue was. I shouldn't need to find a post somewhere. I supplied them with all the correct documentation that they requested and they kept telling me it didn't match. I even circled the documents and screenshots of the portal to show they matched.They just refused to tell me what was incorrect from their side.I've followed up with support again but it also takes days to get a response (or they just close the ticket for no reason).

jillarmourmicrosoft · Answer

Johno2518&nbsp;multiple teams have notified the vetting team about the issues partners are facing with their process, but I have no idea what they have done with our feedback. They are aware of the issues and say they are working on it,&nbsp;but big changes like that takes time and planning.

jillarmourmicrosoft · Answer

Johno2518&nbsp;It can take up to 10 days for a verified account to show up in partner center, do you know when you were verified?&nbsp;
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If they have rejected your company, you will have to appeal to go through the verification process again. They may be rejecting to work with your company based off something seen in the background check, but I don't know.
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Have you submitted a support ticket for this? I think that should be your first step.
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Employment verification gets rejected

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