Forum Discussion
Edge extension developer enrollment blocked by "Runs on Trust" — requesting manual vetting review
Hello,
My Microsoft Edge Add-ons developer enrollment in Partner Center was blocked by the automated "Runs on Trust" system at the registration/vetting step. The exact message was: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked."
I can't raise this through the normal channel: after the block, Partner Center shows no workspaces, and the support intake for this topic ends at "Sign in to Partner Center to provide issue details" — the very resource the block locks me out of.
Could someone please escalate this to the Partner Center Vetting / Trust & Safety team for a manual review? I'm happy to provide any identity or business-verification documents required.
Case identifiers:
Reference number: 715-123225
Transaction ID: 830719cb-5c12-4517-9e73-bbbeaf3be77a
Correlation ID: ef620177-4c55-42c2-acbc-6f61ceea2843
Enrollment details:
Program: Microsoft Edge Add-ons (browser extension) developer registration
Account type: Individual developer
Developer / legal name: Lewis Hadden (sole trader), United Kingdom
Microsoft account email: happy to share privately with a moderator / MS staff
For context and legitimacy: I'm the developer of "Sidenote," an AI reading assistant browser extension that is already published on the Chrome Web Store. I'm simply trying to publish the same extension to the Edge Add-ons store.
Thank you for any help getting this reviewed.
— Lewis Hadden
2 Replies
Hi lewishadden, that kind of block usually needs Partner Center vetting or Trust & Safety to review it manually. I’d keep the public post free of private IDs and prepare the legal registration, domain ownership, developer identity, and company address evidence for the private case. If Partner Center is blocking workspace access, your best path is usually escalation through the Partner Center support entry point or a Microsoft partner contact.
