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AscompSoftware's avatar
AscompSoftware
Copper Contributor
Apr 02, 2024

Developer account suspended

Hello   we've been trying to reactivate our developer account for hours. We haven't used it for years, but now we'd like to submit some of our Windows tools to the Store.   When we try to do this...
Account suspended
Developer Center
sssalek52's avatar
sssalek52
Copper Contributor
Apr 15, 2024
Hello,

I have the exact same problem, and I've followed the link suggested link (https://partner.microsoft.com/en-us/support?stage=1), but I do not see "Create support request", the button shows up as "Review solutions", which is useless to me as I cannot create a ticket or speak to anyone.

I've spent the last few weeks trying to get in contact with someone or create a support ticket, and it seems impossible. How can this be so difficult?

I have to say, the Partner Center truly has the worst developer experience, and that's putting it mildly.
JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Apr 16, 2024
Yes, click review solutions button and then the next page should have the create support request button on it.
  • sssalek52's avatar
    sssalek52
    Copper Contributor
    Apr 17, 2024

    I get asked to sign in to create a ticket on the next page.

     

    When I sign in, we're back to the loop of not being able to create a ticket because I have no "workspace".

     

    Not sure where I go from here?

    • JillArmourMicrosoft's avatar
      JillArmourMicrosoft
      Icon for Community Manager rankCommunity Manager
      Apr 17, 2024

      I'm sorry, I honestly have no idea. 😞 I am not part of support team so I don't have the background to help you with the step by step process. Has anyone else had success with getting through this?

      • pelleter's avatar
        pelleter
        Copper Contributor
        Aug 14, 2024

        No luck yet, feels like I'm stuck in a loop trying to get a ticket submitted, pretty terrible experience.

        -EDIT-

        I finally did manage to get a ticket submitted! I went to this link: https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account Then clicked on the 'Support' link which linked to here: https://partner.microsoft.com/dashboard/support/servicerequests/create

        Luckily it didn't require a workspace to be selected to submit the ticket.

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