Forum Discussion

scottkercred's avatar
scottkercred
Copper Contributor
Feb 20, 2025

Broken Benefits

As a Solution Partner in good standing, One of the "benefits" is Microsoft Product Support, In fact, when our clients have issues only questions submitted here will get answered.   Problem...
benefits
solution
JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Apr 04, 2025

I haven't heard anything new on this.

SimonOsboCred2's avatar
SimonOsboCred2
Copper Contributor
Apr 15, 2025

JillArmourMicrosoft- this issue continues to affect us and is impacting our clients. Our partnership annual renewal is due shortly. We urgently need this funcitonality returned to our portal capability.  What is the ETA on the fix please?

    • SimonOsbocred's avatar
      SimonOsbocred
      Copper Contributor
      Apr 16, 2025

      We've raised several but the support team keep closing them stating terms and conditions references that make no sense. After this happened 3 times we gave up on that avenue and started here! Are you able to put us directly in touch with anyone that can help?

  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    Apr 15, 2025

    The team hasn't shared any information about this, I'm sorry I don't have an ETA or any updates for you. I tried reaching out to the team again and if I hear back, I will post on this string. I'm sorry, I know it's got to be frustrating.