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scottkercred's avatar
scottkercred
Copper Contributor
Feb 20, 2025

Broken Benefits

As a Solution Partner in good standing, One of the "benefits" is Microsoft Product Support, In fact, when our clients have issues only questions submitted here will get answered.   Problem...
Benefits
solution
JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Feb 20, 2025

They are aware of the issue and working on a fix.

  • SimonOsbocred's avatar
    SimonOsbocred
    Copper Contributor
    Mar 13, 2025

    JillArmourMicrosoft- any update on this please? We have more clients requiring support and we're unable to leverage our partner benefit to get the support they need.

    • JillArmourMicrosoft's avatar
      JillArmourMicrosoft
      Icon for Community Manager rankCommunity Manager
      Apr 04, 2025

      I haven't heard anything new on this.

      • SimonOsboCred2's avatar
        SimonOsboCred2
        Copper Contributor
        Apr 15, 2025

        JillArmourMicrosoft- this issue continues to affect us and is impacting our clients. Our partnership annual renewal is due shortly. We urgently need this funcitonality returned to our portal capability.  What is the ETA on the fix please?

  • scottkercred's avatar
    scottkercred
    Copper Contributor
    Feb 27, 2025

    It would be useful if this lack of functionality made it's way to other MSFT internal resources. We are being denied support from other channels with resources telling us "we can't help you until you submit the request on your end." 

  • SimonOsbocred's avatar
    SimonOsbocred
    Copper Contributor
    Feb 21, 2025

    Great to hear, but we're offered no alternative to reach the same support route on behalf of our clients. Quite damaging from a reputation perspective.

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