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Dan-skew's avatar
Dan-skew
Copper Contributor
Oct 19, 2023

'You Need To Sign In' Loop

Hi there! Apologies for mis-formatting, I am new here.

I recently changed my password in an attempt to modernise all my passwords and ensure all passwords differ from site to site. However, in doing this, it has logged me out of my Outlook account. "No problem!" I thought, clicking continue to log in again.

However, this same menu continues to haunt me. Despite clicking Continue every time, I am unable to get the prompt to sign in. Instead, Microsoft insists it logs me in with my old password automatically. Even if I hit "Manage account" and remove it, when trying to re-add the email it still automatically signs me in. This issue isn't fixed after forcing the task closed and re-launching, nor is it fixed with a restart.

I recorded the error and my trials to fix it on YouTube 

  • Dan-skew's avatar
    Dan-skew
    Copper Contributor
    Hey~! Replying here, no clue what I did but its now fixed? I just kept trying whenever I got the poppup and this time it decided to actually force the sign in. I'm sorry I can't offer those with similar issues any advice on how to fix 😕
    • PeterGorvett's avatar
      PeterGorvett
      Copper Contributor

      Dan-skew 

      I'm stuck in the same loop.  I changed my password after a Microsoft Security Alert email.  I'm fine on account.microsoft.com, I'm fine on outlook.live.com, but I'm stuck in the same loop as Dan-skew on the Outlook app.  I've rebooted the computer but that made no difference.

      • Dan-skew's avatar
        Dan-skew
        Copper Contributor

        PeterGorvett No clue what fixed it bud, I'm sorry I can't help. I just woke up one day and it worked

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