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Users can no longer send from shared mailboxes in Outlook for iOS
We had one of our users report that they are no longer able to send mail from a shared mailbox in Outlook for iOS. The mailbox is in Exchange Online. When they tap the button to compose a message wit...
- The issue seems to be (finally!) fixed with version 4.2213.0.
I now have version 4.2210.1 and am still seeing the same issue. Anyone else?
After some further testing, it seems the issue is specific to sending from a regular user account that I have been given "Send as" rights to. I am able to send from ordinary shared mailboxes successfully.
- Yes this is our conclusion too, we have a support case open about this. Version 4.2209.0 was where it started - unable to send from EITHER User or Shared delegated mailboxes. We were told this was specifically meant to be fixed by version 4.2210.0, but the fix appears to been half baked, and only fixed it for Shared mailboxes specifically. The 2 subsequent versions since then have not fixed it either. We have provided some more logs so hopefully the next update will fix it fully!
- Well, I just had my escalated in-app support case unceremoniously closed without so much as a reply to my last message. I’ve just updated to the latest version of Outlook Mobile and the issue is still occurring.
Ryan Steele updated to 4.2212.1 over the weekend and still no luck. My delegate mailbox is another standard user mailbox that I have permissions for not a standard shared mailbox. And of course it works just fine in webmail or desktop outlook….
