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Users can no longer send from shared mailboxes in Outlook for iOS
We had one of our users report that they are no longer able to send mail from a shared mailbox in Outlook for iOS. The mailbox is in Exchange Online. When they tap the button to compose a message wit...
- The issue seems to be (finally!) fixed with version 4.2213.0.
As this only seem to affect shared mailboxes, our workaround is to switch to another mailbox (not the shared one) and click on the plus-sign to compose a new message. You are then able to choose another sender address in the next window (see at the top).
This workaround does not work. I tried and looked at the email header from the test email I sent out to an external account. The "From:" address shows my primary SMTP address, not the shared mailbox/alias SMTP address that I had selected. If it should, then this is another bug.
The only way around this, at this point it seems, is to use Outlook webmail on the iOS device if you want to send out email from a shared mailbox. Sample URL below: (replace username, domain and top level domain references and remove spaces around @)
https://outlook.office.com/mail/username @ domain.tld/