Forum Discussion
Users can no longer send from shared mailboxes in Outlook for iOS
- The issue seems to be (finally!) fixed with version 4.2213.0.
Does someone have a workaround for composing new messages?
As this only seem to affect shared mailboxes, our workaround is to switch to another mailbox (not the shared one) and click on the plus-sign to compose a new message. You are then able to choose another sender address in the next window (see at the top).
- This workaround does not work. I tried and looked at the email header from the test email I sent out to an external account. The "From:" address shows my primary SMTP address, not the shared mailbox/alias SMTP address that I had selected. If it should, then this is another bug.
The only way around this, at this point it seems, is to use Outlook webmail on the iOS device if you want to send out email from a shared mailbox. Sample URL below: (replace username, domain and top level domain references and remove spaces around @)
https://outlook.office.com/mail/username @ domain.tld/
vT Thank you for the workaround, this is helpful!
I'm working with both Microsoft 365 support and the Outlook Mobile in-app support on this. I have shared this thread with them, so hopefully that will help me get some traction.
- We are having the same issue also using the app, seems fine through a browser but I can't see an option to add a shared mailbox on the iphone through the browser.
