Forum Discussion
Unable to recover my personal outlook email account
Hi Team,
I have a personal outlook email account, unfortunately I forgot my password and try to use forgot password. Seems I need to 2 step verification and I can complete first step using mobile number OTP but there is no option to complete second verification. When I try to recover with my second mobile got error as this method is not working.
I have filled up the recovery form more than 15-20 times but no response from the Microsoft team.
What is the other option to recover my account?
Thanks!
1 Reply
Unfortunately, when a personal Outlook account doesn’t have any working second verification method, the only way to regain access is through the Microsoft account recovery form — and Microsoft support can’t manually unlock or verify the account for you. If the form keeps failing, it usually means the information provided isn’t matching what’s on file closely enough. The best approach is to retry the form after 24 hours, using a device and location you previously used with the account, and include as many details as possible (past passwords, folders you created, email subjects you remember, contacts you’ve emailed, etc.). I know it’s frustrating, but there’s no alternative method or support team that can bypass the process for security reasons.
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