Forum Discussion

Bronze Contributor

Aug 04, 2023

Solved

Unable to launch the app

The New Outlook for Windows is not opening after a recent update to the app. The app gets stuck on the login screen while a new browser tab opens with an error message. I tried reinstalling the app b...

outlook for windows

Rohit Yadav
Sep 06, 2023
Confirming that this issue is resolved now. I can open & use the app normally. What is even better, everything synced back from cloud, so I just had to authenticate into my Google Accounts and that is it!
It was an app bug as I originally thought.
Thanks to the team for fixing this!

CenkT32

Copper Contributor

Aug 09, 2023

All three of my accounts are working on office outlook. There is a small warning that the new Outlook can not be started when I run the Outlook for office that's all.
This is the only place that I have come across this issue being discussed. I guess we both have a setting that prevents PreOutlook to launch.

Rohit Yadav

Bronze Contributor

Aug 12, 2023

CenkT32 is the app working for you now?

CenkT32
Copper Contributor
Aug 12, 2023
No unfortunately. I think it is a DNS or some other network problem. How about you?
- Rohit Yadav
  Bronze Contributor
  Aug 14, 2023
  CenkT32 Me neither yet.
  I have one last question before I start looking for support actively; did you flick the switch for 'Try the New Outlook' in any App and then tried toggling it back before or while the app was installed?
  Maybe a registry error or something, not sure though.
  - CenkT32
    Copper Contributor
    Aug 14, 2023
    Rohit YadavNo I did not. There were some upgrades to my network driver settings/apps as far as a remember. I have come across same problem on Microsoft feedback hub but no solutions yet.