Forum Discussion
Unable to delete emails
On web Outlook, everything in the primary email account behaves as expected. However, emails in a shared mailbox cannot be deleted, even though everything else in the shared mailbox works fine (i.e., I can read and send emails from it).
Interestingly, if I open a new browser window exclusively for this shared mailbox, the deletion works fine.
This is reproducible on both Chrome and Edge. I have restarted both browsers to no avail.
Could anyone offer a tip on how to remedy this issue?
I do not want to keep a new window for this shared mailbox. I prefer to manage it in the same window as the primary mailbox.
2 Replies
Hi, since only the shared mailbox is affected, this sounds like either mailbox permissions or a folder-level issue. I’d confirm you have Full Access to the shared mailbox, then try deleting from Outlook on the web in an InPrivate window. If it still fails, check whether Deleted Items for that shared mailbox is full, hidden, or affected by retention policy.
Yes, I have full access. As stated in my question, everything works if I open a window(i.e., Profile > Open another mailbox > select the shared mailbox) for this shared mailbox, everything works.
I have just tried a new incognito window to no avail.
The Deleted Items folder for this shared mailbox has only one item, which was from the successful deletion when I opened a window for this shared mailbox only.
