Forum Discussion

zipswich's avatar
zipswich
Brass Contributor
Jul 10, 2026

Unable to delete emails

On web Outlook,  everything in the primary email account behaves as expected. However, emails in a shared mailbox cannot be deleted, even though everything else in the shared mailbox works fine (i.e....
Jamony's avatar
Jamony
MCT
Jul 10, 2026

Hi, since only the shared mailbox is affected, this sounds like either mailbox permissions or a folder-level issue. I’d confirm you have Full Access to the shared mailbox, then try deleting from Outlook on the web in an InPrivate window. If it still fails, check whether Deleted Items for that shared mailbox is full, hidden, or affected by retention policy.

  • zipswich's avatar
    zipswich
    Brass Contributor
    Jul 10, 2026

    Yes, I have full access. As stated in my question, everything works if I open a window(i.e., Profile > Open another mailbox > select the shared mailbox) for this shared mailbox, everything works. 

    I have just tried a new incognito window to no avail.  

    The Deleted Items folder for this shared mailbox has only one item, which was from the successful deletion when I opened a window for this shared mailbox only.