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girinair007gmailcom's avatar
girinair007gmailcom
Copper Contributor
Jul 26, 2023

Unable to access Outlook mail

Hi

since some years have not been accessing the outlook mail - since some time trying to access the same . cant do - is this a password issue - tried many times to access 

  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor

    girinair007gmailcom 

    If you are unable to access your Outlook mail, there are a few common issues that could be causing this problem. Let's go through some troubleshooting steps to help you regain access:

    1. Check Your Internet Connection: Ensure that you have a stable internet connection. Without a proper connection, you won't be able to access your Outlook mail.
    2. Double-Check Your Password: If you suspect that it might be a password issue, ensure that you are entering the correct password. Passwords are case-sensitive, so make sure that the caps lock key is not accidentally turned on. If you can't remember your password, try resetting it through the account recovery options provided by Outlook.
    3. Clear Browser Cache and Cookies: Sometimes, cached data or corrupted cookies can cause login issues. Clear your browser's cache and cookies, then try accessing Outlook mail again.
    4. Use the Correct Login Page: Make sure you are accessing Outlook mail through the official Microsoft website: https://outlook.live.com/. Avoid using third-party links or unfamiliar login pages to prevent phishing attempts.
    5. Check for Browser Extensions or Add-ons: Certain browser extensions or add-ons can interfere with the login process. Try accessing your Outlook mail in "Incognito" or "Private" mode, which disables most extensions, to see if that helps.
    6. Try a Different Browser or Device: If the issue persists, try accessing your Outlook mail using a different browser or device. This will help determine if the problem is specific to your current setup.
    7. Check for Account Lockout: If you've attempted to log in multiple times with incorrect credentials, your account might be temporarily locked for security purposes. Wait for some time and try again later.

    The text and the steps are the result of various AI's put together.

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

  • girinair007gmailcom  

    if once a year you have not logged in, or 3 years have passed - since the last login - > then Microsoft has the right to irretrievably delete such an e-mail account.

    So do not waste time on further attempts, in addition, you did not have other devices added and synchronized - then you did not receive warnings earlier that the account will be deleted.

    • girinair007gmailcom's avatar
      girinair007gmailcom
      Copper Contributor

      Deleted many thanks for the prompt revert. Appreciate it.was trying to access since more than a month now . I haven't seen the account since 3 years now. is there any way to reopen the same? 

      • Deleted's avatar
        Deleted

        girinair007gmailcom 

        As far as I know - you can not create a new account -> with the same mail address. This is a general rule in other domains it is similar.

         

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