Forum Discussion
Transactional Emails Being Sent to Junk Folder
Hi,
I manage a small forum community. All users receive transactional emails (confirmation messages, content notifications, password reset links, etc.).
However, those messages are being sent to Hotmail and Outlook's junk folder. The same doesn't happen with other providers, like Gmail.
I have tried tons of things already, like:
- Changing SMTP servers (Hostinger, Zoho, Sendinblue, Sendgrid)
- Adding DMARC, DKIM, SPF keys
- Adding 'unsubscribe' links to most messages
What is going on, or what can I do to fix this? Most of my users have been missing important emails because they use Microsoft email services.
Thanks!
I would like to mention Microsoft takes pride in securing and protecting one's data. The end user may have the Anti-spam policy settings to medium and high priority instead of low which is managed by the company's system administrator.
I checked my settings and I have Microsoft's default settings, low priority.
In addition, here are two links that maybe helpful for there are other users having the same problem as you.
3 Replies
alunomodelo Happy workday to you.
I you are sending bulk emails to many users, Outlook is potentially considering it is mass marketing emails which moves content to their Junk inbox.
Try this method. I recommend that you add instructions for Outlook & Hotmail users to add your email as a SAFE SENDER onto your forum community site. Here are the instructions below.
- From top menu, select the Settings Icon, and then choose View all Outlook Settings.
1 Select Mail
2 Select Junk Email
3 Under Sender and Domain, click on the +Add
4 Type in your email address
Step 5 is optional, check the box by Trust email from my contacts. You can ask followers to add your email address in their contacts and enable the settings in this step.
Teresa_Cyrus Hi there,
Sadly, I'm not even sending any bulk mails. They are all just transactional emails, really.
I understand what you suggested about instructing our userbase to whitelist our address, but most of them won't bother.
I was looking for a permanent solution, or maybe an effective way to get in touch with Microsoft and report their poor decision to mark our legitimate emails as spam. This impacts us a lot, as we've been losing traffic since our users don't even know their content is being replied to.
Thank you anyway!
I would like to mention Microsoft takes pride in securing and protecting one's data. The end user may have the Anti-spam policy settings to medium and high priority instead of low which is managed by the company's system administrator.
I checked my settings and I have Microsoft's default settings, low priority.
In addition, here are two links that maybe helpful for there are other users having the same problem as you.
