Forum Discussion
Statistical Reporting for Outlook Shared Inboxes
We have shared inboxes at work. Like email address removed for privacy reasons, where it isn't any specific persons inbox; but, people can have access granted. I'm describing it like that because I posted about something to do with them in the past and think I was using the wrong term which caused confusion.
We have a number of people working on these inboxes; but, currently have no way to track who handles what amount of the volume. Is there a way to track amount handled by user?
1 Reply
- The only way to get some statistics is by enumerating the Audit log events on the mailbox, which is an admin-level operation. Not sure if there's anything you can gather on the client side, via add-on or similar. Perhaps if you are marking/categorizing the items in some way...
