Forum Discussion

Outlook_Mac_User's avatar
Outlook_Mac_User
Copper Contributor
Jan 03, 2024

Some sub folders are not showing in Outlook for mac

I use both Mac and Win 11 PCs.  I have a full Office 365 subscription, E5. 
When I create subfolders within MS Outlook on my PC, it syncs to Outlook 365 with no problem. 
When I use my Mac Book Pro (M3) using the latest Sonoma OS, I see 95% of all subfolders, but a few are missing. I can see them on my PC and Outlook 365 in the cloud. But they will not appear in my Outlook for MAC.

I use the newer Outlook version. I am having to revert back to the Legacy MAC version, where it seems to work, but then I LOSE the contact lists and email distribution lists that I created while in the newer version. On the NEW Outlook version, I tried to remove the Outlook account on my Mac and re-enter the account to restart the sync. But it still will not show a few sub-folders.

How can this problem be resolved? I even opened a ticket with MS, but they have not been able to address this for me. The Tech seemed to be lost and could not get this fixed for my MAC to sync so that ALL sub-folders could be seen on my MAC as well as Windows (Outlook).

Need HELP.

  • dan1260's avatar
    dan1260
    Copper Contributor
    Aug 11, 2024

    Outlook_Mac_User I had the exact same problem.

     

    In Outlook for Mac if you select 'Tools' then 'IMAP folders...' this will bring up a list of your folders. I found the folders I could see are in bold and the folders I couldn't see were not bold. Select one of the non-bold folders then select 'subscribe'.

     

    This fixed the problem for me.

    • jsong's avatar
      jsong
      Copper Contributor
      Aug 14, 2024

      dan1260 Unfortunately, there is no "IMAP" under Tools when using MS Outlook for the newer version. Many subfolders will not show when using the new Outlook for Mac. This is a severe problem, and I have yet to have anyone from MS address this or respond. 

      • jsong's avatar
        jsong
        Copper Contributor
        Aug 14, 2024
        In the older legacy outlook for MAC, the IMPA is greyed out. However, the problem is not when using the legacy version. I see all the folders. The problem is when I switch to the new Outlook for Mac version, many folders are not shown.