Forum Discussion

Copper Contributor

Jan 03, 2024

Some sub folders are not showing in Outlook for mac

I use both Mac and Win 11 PCs. I have a full Office 365 subscription, E5. When I create subfolders within MS Outlook on my PC, it syncs to Outlook 365 with no problem. When I use my Mac Book Pro...

dan1260

Copper Contributor

Aug 11, 2024

Outlook_Mac_User I had the exact same problem.

In Outlook for Mac if you select 'Tools' then 'IMAP folders...' this will bring up a list of your folders. I found the folders I could see are in bold and the folders I couldn't see were not bold. Select one of the non-bold folders then select 'subscribe'.

This fixed the problem for me.

jsong
Copper Contributor
Aug 14, 2024
dan1260 Unfortunately, there is no "IMAP" under Tools when using MS Outlook for the newer version. Many subfolders will not show when using the new Outlook for Mac. This is a severe problem, and I have yet to have anyone from MS address this or respond.
- dan1260
  Copper Contributor
  Aug 14, 2024
  jsong ahh right got it. Yes, I'm using the legacy version. Hope you find a solution soon - Microsoft don't seem to be in a hurry to fix anything mac related.
- jsong
  Copper Contributor
  Aug 14, 2024
  In the older legacy outlook for MAC, the IMPA is greyed out. However, the problem is not when using the legacy version. I see all the folders. The problem is when I switch to the new Outlook for Mac version, many folders are not shown.