Forum Discussion
Shared mailbox cannot be pinned to Favorite
When I want to rightclick on the inbox under Shared with me in New Outlook the pane doesn't show up - so I cannot pin it to Favorites. There is simply nothing, just a very short shadow of the pane.
I tried to delete and reinstall the new Outlook app but to no avail. Does anyone have the solution her, I would highly appreciate your help.
Kind regards, Astrid
This is a known issue with New Outlook. Apparently a fix is rolling out now - not sure when it will actually appear. See here: https://www.microsoft.com/en-US/microsoft-365/roadmap?filters=%5B%22Desktop%22%5D&searchterms=388913
I just tried to do it in the new Outlook but it didn't work, even didn't success manually adding the shared mailbox, better to return to the classic outlook until they address this issue.
If you are unable to add a shared mailbox to your Outlook Favorites, you can try the following:
1. Check permission: Make sure you have “Full Access” permission.
2. Right-click: Right-click on the shared mailbox in the folder pane to see if there is a “Show in Favorites” option; if there is no such option, it may be a permission or setting issue.
3. Update Outlook and clear cache: Make sure you are using a version of Outlook that supports this feature and check if it is the latest version.
Clear cache: Close Outlook and delete the contents of the %localappdata%\Microsoft\Outlook\RoamCache folder (only affects the local cache).
4. Re-add shared mailboxes: Try removing and re-adding shared mailboxes.
5. Use Outlook Web (OWA): If you are having problems with the desktop client, try operating through the web version of Outlook.Hi TannerBlaze,
Thanks for your reply. Unfortunately this concerns the new Outlook, not the Classic version.
My IT provider stated this clearing cache is based on the Classic one.
Do your have options for the new Outlook? I would be very grateful as it still is not resolved.
Kind regards, Astrid
