Forum Discussion
Carly2102
Oct 06, 2020Copper Contributor
'Save Sent Item to' function not working in shared mailbox
Hi there
When sending emails from a shared mailbox, we use the option to 'Save Sent Item to' and select a folder (which is within the shared mailbox). Once we hit Send, the email is not making it to the folder we selected.
I noticed though, when I send from my personal mailbox, and select a folder within my own account, the email saves perfectly.
It seems to be a shared mailbox issue.
Is there a work around or setting we can adjust to enable saving to a folder in a shared mailbox?
Thank you.
- Christoph MaerzCopper ContributorI am having the same problem and I added the mailbox via File > Add Account.
How are you accessing the shared mailbox? This (and many other) functionality will only work when the mailbox is added as additional account (via File > Add account).
- Carly2102Copper Contributor
VasilMichev thanks for your reply! We added the shared mailbox via Office365 and it appeared on my Outlook account. I didn't use Add account function. As it's a shared mailbox, it doesn't have a password, so I can't enter one when I try to add it via the 'Add Account' function you suggested.
Attached is a picture of the folders I want to save Sent Items into. The A, B, C, etc folders.
You can select the folders at 'Save Sent Item To' but they don't actually save to the folder when you click Sent.- SaschaSeippBrass Contributor
Carly2102 and VasilMichev: I can also confirm this behavior. Which I find quite nasty because you do not get any kind of error message telling you that the message did not get stored where you selected it to be.
I suppose this is because regularly, emails will only be stored for the user account that actually sent the email, and you can set a property on the shared mailbox to copy it over to the Sent Items of the mailbox itself in a second step. (Set-Mailbox properties -MessageCopyForSendOnBehalfEnabled and -MessageCopyForSentAsEnabled in Powershell).
Then it also makes sense that it would work directly if the mailbox has been added as another account, but on that note, I second Carly2102's remark:
How would you add a shared mailbox, which by definition does not have a password (and a license, for that matter) as another account, when there is no password you can set it up with?We usually give FullAccess rights to Shared Mailboxes with AutoMapping activated (which makes it rather easy for users, but leads to other troubles, e.g. no AutoMapping possible when setting permissions via groups).