Forum Discussion
Rules in Outlook '16 don't work - what do I need to do?
I have email in spam folder that I want in my inbox. I have spam in my inbox that I want in my spam folder. What is there to entering a rule and having it work all the time?
In my experience, most problems like yours come out from inconsistencies in junk email settings in Outlook.
First of all, is perhaps the junk email completely disabled? Second, are there senders/domains both blocked and allowed?
Please double check all...
If it still fails, you can try to empty completely all blocked and allowed lists of sender/domains and start over.
Good luck.
Thanks again but this is a new set up since Jun 2017. I have blocked two senders but they continue to come into my outbox. It would seem the junk mail is disabled. How do I check to be sure the junk mail is working? I do not have allowed lists or blocked lists for sender or domains - all are empty.