Forum Discussion
Rules in Outlook '16 don't work - what do I need to do?
Have a look at the spam settings: do you have the sender listed (also) in blocked senders or in blocked domains?
In my experience, most problems like yours come out from inconsistencies in junk email settings in Outlook.
First of all, is perhaps the junk email completely disabled? Second, are there senders/domains both blocked and allowed?
Please double check all...
If it still fails, you can try to empty completely all blocked and allowed lists of sender/domains and start over.
Good luck.
I have been marking specific messages for... years... as "Not Junk" and the usual response is "X will no longer be considered Junk" or words to that effect. Of course Outlook then consistently "forgets" that re-classification. If I understand your recommendation, ignore that option and manually add safe senders to the safe senders list and vice versa, right? Happy to do that but why offer a "Not Junk" option that doesn't work? Inside joke from Redmond?
- Thanks again but this is a new set up since Jun 2017. I have blocked two senders but they continue to come into my outbox. It would seem the junk mail is disabled. How do I check to be sure the junk mail is working? I do not have allowed lists or blocked lists for sender or domains - all are empty.
