Forum Discussion

Copper Contributor

Nov 19, 2017

Rules in Outlook '16 don't work - what do I need to do?

I have email in spam folder that I want in my inbox. I have spam in my inbox that I want in my spam folder. What is there to entering a rule and having it work all the time?

community

Salvatore Biscari

Silver Contributor

Feb 10, 2018

You should not use rules.

Use instead the Junk Email Filter:

https://support.office.com/en-us/article/overview-of-the-junk-email-filter-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089?ui=en-US&rs=en-US&ad=US

Nancy Miskelley

Copper Contributor

Feb 12, 2018

Thanks Sal. The problem is I get my bank balance everyday. It always goes into spam. I did mark it that it was not junk but seems I have to do it everyday. What can I do to make it a permanent move to my in box?

Salvatore Biscari
Silver Contributor
Feb 12, 2018
Have a look at the spam settings: do you have the sender listed (also) in blocked senders or in blocked domains?
- Nancy Miskelley
  Copper Contributor
  Feb 12, 2018
  No, the bank is not in listed blocked sender nor blocked domain. In fact, the two listed there continue to come through so I don't see that those controls work either.
  - Salvatore Biscari
    Silver Contributor
    Feb 12, 2018
    In my experience, most problems like yours come out from inconsistencies in junk email settings in Outlook.
    
    First of all, is perhaps the junk email completely disabled? Second, are there senders/domains both blocked and allowed?
    
    Please double check all...
    
    If it still fails, you can try to empty completely all blocked and allowed lists of sender/domains and start over.
    
    Good luck.