Forum Discussion
Rules in Outlook '16 don't work - what do I need to do?
I have email in spam folder that I want in my inbox. I have spam in my inbox that I want in my spam folder. What is there to entering a rule and having it work all the time?
You should not use rules.
Use instead the Junk Email Filter:
https://support.office.com/en-us/article/overview-of-the-junk-email-filter-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089?ui=en-US&rs=en-US&ad=US
Thanks Sal. The problem is I get my bank balance everyday. It always goes into spam. I did mark it that it was not junk but seems I have to do it everyday. What can I do to make it a permanent move to my in box?
Have a look at the spam settings: do you have the sender listed (also) in blocked senders or in blocked domains?
- No, the bank is not in listed blocked sender nor blocked domain. In fact, the two listed there continue to come through so I don't see that those controls work either.
