Forum Discussion
Resend a message in Outlook - changes to text not staying (reverts back to original message)
I have a default email that is sent to a list of people each day. The email is adjusted each day to indicate a number in a file that we are printing and advising to a group of people. For years,...
Hi.
I haven’t changed anything and never found an official fix, but it doesn’t seem to be happening to me anymore (I’ve just tested and it went through fine with the changes I made).
Sorry I can’t help more!
I haven’t changed anything and never found an official fix, but it doesn’t seem to be happening to me anymore (I’ve just tested and it went through fine with the changes I made).
Sorry I can’t help more!
All - after some maddening tests on this, try the following :
Select Resend of a message
When the new copy opens, make sure formatting is NOT HTML.
Make changes to the copy of the mail to be resent.
Send the message.
See if the changes are persistent when received by addressees .
I used Rich Text formatting and the re-sent (modified) message DID NOT revert to the original .
With HTML formatting, it seems no matter how much the new copy is modified, it reverts to the original...
Test this out and report back
Best,
JR
- Hi there, I tested resending an email while leaving as HTML - didn't hold the copy changes. I tested resending an email while changing to rich text - changes to copy were held and sent. Now the trick will be remembering to ensure the email is formatted to rich text. 🙂 Thanks!
- Well, I guess it's one fix, but still weird. Thanks folks.
