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SajeshNair's avatar
SajeshNair
Copper Contributor
Jan 04, 2023

Microsoft Outlook - Online Status not showing

Hello, I am having trouble with my Outlook client not displaying the online status of individuals in the 'TO' and 'CC' sections. This was previously working for me, but it has recently stopped funct...
outlook for windows
ll4mat's avatar
ll4mat
Brass Contributor
Nov 09, 2023

SajeshNair 

 

Yes, indeed. Had this on some clients and finally found the solution - which is pretty silly.
Here it turned out, that this is / was again an issue that we owe to Microsoft's renaming resp. re-design craze.

Solution:

1.) Close Outlook
2.) Switch to MS-Teams and toggle the "Try the new Teams" once and wait until Teams restarted.
3.) Start Outlook and check if Online-Status is now displayed again (which was the case here).
4.) Close Outlook again
5.) Switch to Teams and Toggle that "Try the new Teams" option once more and wait again until Teams reloaded.
6.) Start Outlook again
7.) Have some fun

 

I assume that it happens when users are togglin' between new and "old" teams (which i still prefer) while Outlook is running. This somehow messes up with Outlook. 

 

SajeshNair's avatar
SajeshNair
Copper Contributor
Nov 09, 2023
ll4mat, thank you for the response.

I just tried out all the steps you had suggested. Unfortunately, it did not help in my case.