Forum Discussion
Excessive Spam, Junk Mail from "geeksquad" email address?
Experiencing some frustration with the following, and thought to see if anyone else is having this issue and/or have found a solution. I've been getting an excessive amount of spam/junk for the la...
Thank you for your reply.
Best regards
Best regards
Well, that didn't last long before it adapted. It was something like 2-3 days where the rule worked and now I logged into email and there were the geeksquad emails. I created the rule again and it moved them out of the folder but I don't know why the original rule didn't move them.
I confirmed I still had just those 3 addons in Edge and Chrome. I have never used IE since I reloaded my computer and Firefox I do not have any extensions added there. I use that when I am having issues to check if it is a problem with the site or my side. If it happens in all 3 browsers Edge, Chrome and Firefox it is a good indicator that it is their side. Then I will try on the laptop and if it still does not work the company can say it is not them all they want but it is. Eventually the company will change something on their side and it gets fixed. Which is what I am hoping will eventually happen here.
I confirmed I still had just those 3 addons in Edge and Chrome. I have never used IE since I reloaded my computer and Firefox I do not have any extensions added there. I use that when I am having issues to check if it is a problem with the site or my side. If it happens in all 3 browsers Edge, Chrome and Firefox it is a good indicator that it is their side. Then I will try on the laptop and if it still does not work the company can say it is not them all they want but it is. Eventually the company will change something on their side and it gets fixed. Which is what I am hoping will eventually happen here.
- I have been in touch with tech support. They aren’t real helpful. I blocked the address on my account when I logged into it on the web, not an app such as outlook or a mobile device. I continued getting the emails on my phone, but nowhere else. So I was sent to the mobile tech support. They wanted screenshots showing the emails on my phone and a screenshot showing they weren’t in my emails online. Guess they wouldn’t take my word. Then I got none for about 4 days. Then they started up again, even on the web login. I checked and the address was no longer blocked! So I blocked it again. It’s been about 4 days and I haven’t received any emails. I do get notification banners on my phone saying emails came in but when I go to the outlook app they aren’t there. So I guess we shall see.
Just know that blocking the address on an app such as outlook doesn’t sync that rule with your account on other devices. You have to log in on msn.
Hopefully, we can all get rid of this stuff!
Wendy- I don't normally check my email on my phone or tablet. I usually do it with the full blown Office 365 Outlook on my PC. I created the rule, sent to junk mail and blocked that address through Outlook on the PC. I can't imagine how it keeps getting through unless they found some bug in their mail server. This is the only email address that keeps getting through. As I said in previous emails, this email address sends emails on all kinds of spam topics which appear to be scams such as being about an order or a charge. This is why I think Microsoft needs to find out why this keeps getting through because it could be said they are allowing hackers in since Microsoft doesn't seem to be taking this too serious. I have reloaded my computer and I always keep Windows antivirus active and an antivirus program that was deemed compatible with Windows 10 antivirus. I even have antivirus on my phone and tablet.
- I was told that blocking on outlook does not solve the issue. You need to go to the Microsoft website and log in that way. Then block the address. That is supposed to sync all accounts. You can actually go into Outlook after doing the blocking on their website and manually sync the account or reset the account. That is supposed to force the issue through. I did that again and haven’t received any for 5 days now
Not sure how it’s getting through the block and tech support seems more interested as to if it’s doing it just on my phone or through webmail. I have sent screenshots of everything. First they tell me it’s a mobile issue then they tell me I have to contact Microsoft support which is who I was originally talking to and they sent me to mobile support. It’s getting old but hopefully the issue has resolved itself
Wendy
