Forum Discussion
Outlook won't open on Iphone
For the past few days I cannot log into my outlook account from my Iphone. Though I'm logged in, it keeps jumping back to the new landing page (see below). Even if I click on the "sign-in" or "create a free account" I will be redirected to the same landing page. I have emptied my cache, re-started my phone - nothing works. Interestingly, if I go to Safari, this browser will let me sign in to outlook. Any ideas?
I’m experiencing the same issue.
login to outlook.com gets redirected to the Microsoft website.
Thanks Ethan. I will try the points above. What I forgot to mention: The problem is limited to my default browser Google Chrome. I can sign in in other browsers, so I assume it is a bug in Chrome. I reached out to support but received no answer.
1. Force close and restart the app
Swipe up to enter the multitasking screen
Swipe up to close the Outlook app
Reopen it
2. Check network connection
Turn off Wi-Fi and test with cellular data instead
Make sure VPN or proxy is not enabled
3. Restart your iPhone
Long press Power button + Volume button > Slide to switch off
4. App stuck in startup screen
Uninstall and reinstall Outlook:
Long press app icon > ‘Remove App’
Re-download from the App Store
5. Check system storage:
Settings > General > iPhone Storage
Make sure space remaining is >1GB
6. Delete and re-add account:
Open Outlook > Settings > Select Accounts > Delete Account
Sign in again
7. Check account status:
Visit the Web Outlook to make sure the account is OK
8. Reset network settings
Settings > General > Transfer or Restore iPhone > Restore > Restore Network Settings
Reconnect to Wi-Fi
9. Check the date and time
Settings > General > Date & Time
Turn on ‘Automatic Settings’
10. Update iOS
Settings > General > Software Update Install the latest version
