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Hersh_Mendel's avatar
Hersh_Mendel
Copper Contributor
Apr 03, 2025

Outlook won't open on Iphone

For the past few days I cannot log into my outlook account from my Iphone. Though I'm logged in, it keeps jumping back to the new landing page (see below). Even if I click on the "sign-in" or "create...
EthanBrown's avatar
EthanBrown
Iron Contributor
Apr 05, 2025

1. Force close and restart the app 
Swipe up to enter the multitasking screen 
Swipe up to close the Outlook app 
Reopen it 
2. Check network connection 
Turn off Wi-Fi and test with cellular data instead 
Make sure VPN or proxy is not enabled 
3. Restart your iPhone 
Long press Power button + Volume button > Slide to switch off 
4. App stuck in startup screen 
Uninstall and reinstall Outlook: 
Long press app icon > ‘Remove App’ 
Re-download from the App Store 
5. Check system storage: 
Settings > General > iPhone Storage 
Make sure space remaining is >1GB 
6. Delete and re-add account: 
Open Outlook > Settings > Select Accounts > Delete Account 
Sign in again 
7. Check account status: 
Visit the Web Outlook to make sure the account is OK 
8. Reset network settings 
Settings > General > Transfer or Restore iPhone > Restore > Restore Network Settings 
Reconnect to Wi-Fi 
9. Check the date and time 
Settings > General > Date & Time 
Turn on ‘Automatic Settings’ 
10. Update iOS 
Settings > General > Software Update Install the latest version

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