Forum Discussion
Outlook Windows App Not Download Emails in Folders
Hi Community,
I just set up an outlook.com address and set up in Outlook on the PC. The issue i'm having is that none of the emails in my other folders are showing. The inbox is working fine and theres no standard issue - some folders are showing some emails and not others and some are not showing any at all.
In this example "House", I have a number of emails including 1 unread. You can clearly see this in the first picture that it is showing the webmail at outlook.com but, in the second picture, there are no emails, just the "1" unread next to the folder.
Online webmail view - all emails present
Outlook Office View - No Emails but can see the 1 next to the folder
This was setup in outlook using the account type "Outlook.com"
I've tried deleting the mail profile
Repairing my office installation and re-installed office entirely
The issue is present on both my home PC and work pc
Any advice offered would be gratefully appreciated, thank you
Mark
10 Replies
Hi All,
This problem was driving me nutty until I came across this thread.
My Outlook (part of Office 2016 Pro Plus) does not have a "Hide Messages Marked for Deletion" option in the View submenu, but this answer got me thinking because some of my subfolders did have messages in them, but many others would indicate zero number of offline folder items in Folder Ribbon/Folder Properties/Synchronization, so this had to be some type of default display issue.
After some digging I saw File/Account Settings/Account Name and Sync Settings was set to only download email for the past 1 year and reset it to "All" and all 78K+ from my nearly full Inbox finally downloaded.
https://imgur.com/2upMUDW
Be sure to read the fine print and restart Outlook after resetting.
Thanks again.
Hello MarkLaurenti
Please, download the Microsoft Support and Recovery Assistant from the link below.
About the Microsoft Support and Recovery Assistant - Office Support
Install and then select Outlook. Here you will find multiple options available. I would start by clicking on I'm having problems sending, receiving, or finding email messages.
Follow the steps and see what happens. Hopefully this will help.
I have a few other ideas by try this one first. Please, let me know.
Thanks,
JoseBiceps
Hi Jose,
Thank you for your reply. I've have ran the support tool as requested and selected the option as specified but, according to the support tool, it doesn't support the account (Microsoft not supporting outlook?!). Please see below, thank you for your time
Hello Mark,
Please, accept my apologies. As I normally use work accounts, had not tried the tool with @outlook.com accounts. Tested it myself and it does not work.
However, I have another suggestion. Please, see the image attached, go to that path and delete the Outlook Data Files found within that folder.
After doing this, create a new profile.
Please, ensure to make a backup of these files if you need them in the future. These files basically hold all the cached emails on your local machine.
