Forum Discussion
Outlook Windows App Not Download Emails in Folders
Hello MarkLaurenti
Please, download the Microsoft Support and Recovery Assistant from the link below.
About the Microsoft Support and Recovery Assistant - Office Support
Install and then select Outlook. Here you will find multiple options available. I would start by clicking on I'm having problems sending, receiving, or finding email messages.
Follow the steps and see what happens. Hopefully this will help.
I have a few other ideas by try this one first. Please, let me know.
Thanks,
JoseBiceps
Hi Jose,
Thank you for your reply. I've have ran the support tool as requested and selected the option as specified but, according to the support tool, it doesn't support the account (Microsoft not supporting outlook?!). Please see below, thank you for your time
Hello Mark,
Please, accept my apologies. As I normally use work accounts, had not tried the tool with @outlook.com accounts. Tested it myself and it does not work.
However, I have another suggestion. Please, see the image attached, go to that path and delete the Outlook Data Files found within that folder.
After doing this, create a new profile.
Please, ensure to make a backup of these files if you need them in the future. These files basically hold all the cached emails on your local machine.
Hello Again Jose,
No problem, its always worth venturing all possible options before moving on to the more complicated.
Although I did do a profile reset previously, I have tried your suggestion to no avail. I moved the files to the root of the drive, deleted the profile and restarted Outlook. The mail re-initialised but alas, same problem.
An important thing I have just realised that i should have mentioned is that these folders were originally set up in a completely different email account. They were moved via Outlook into the Outlook account and, after some syncing, became available on Outlook.com but not in the app. Sorry, i should have mentioned this before
All the best
Mark
All Fixed. Found the issue. After removing the profiles, deleting the outlook folder in Local and Roaming AND doing a full online office repair, the issue wasn't resolved but i decided to check the view settings and found it:
I've no idea why it did this but there is an option to hide messages marked for deletion (Not sure why Outlook thinks its marked for deletion). Setting to one of the others made the emails appear. I think there is a larger issue at hand but for now, i'm glad its working.
Hopefully this'll help someone else in a similar issue - i believe it has something to do with moving the folders from one email to another using Outlook.
All the best
Mark
