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Mason_Par's avatar
Mason_Par
Copper Contributor
Jul 22, 2024

Outlook Web apps not showing up

I am on the outlook website and the apps are not showing up when I go to the add apps page.

My add-ins have also disapeared that I have been using for months. I have tried reinstalling but nothing happens. 

It seems to be on just this account. 

  • jeff1710's avatar
    jeff1710
    Copper Contributor
    I have now been alerted by app developer of the possible problem.
    Microsoft has released an update that may impact your Actionstep system and may be causing widespread issues with email and Actionstep. Specifically, these impacts are a result of changes made by Microsoft to their Outlook API email service. To resolve this issue, we have moved to the new Outlook API, and this also provides a more secure connection for your email data.
  • jeff1710's avatar
    jeff1710
    Copper Contributor
    Another weird development. If you open New Outlook, the add-ins are gone. But if you open Classic Outlook the add-ins are there. But then I discovered that if you keep both desktop clients open at the same time, you can now access the add-ins in New Outlook. You can then close the Classic Outlook desktop and still access the add-ins in New Outlook.

    Not sure if this workaround survives exiting New Outlook. I'm going to keep it open for now.
  • jeff1710's avatar
    jeff1710
    Copper Contributor

    Mason_Par 

     

    Exact same problem with New Outlook desktop.  All apps disappeared and trying to add one get "something went wrong" 

    • jeff1710's avatar
      jeff1710
      Copper Contributor

      jeff1710 

       

      I have confirmed the problem with all apps is NOT present in Classic Desktop Outlook.  It is only in New Outlook and OWA versions.

      Why is this not generally reported?

  • adminguy11335's avatar
    adminguy11335
    Copper Contributor
    Same issue with my organization. What is the dealio? Crowdstrike related? Microsoft is claiming all their services are 100% according to their status page.
  • jve435's avatar
    jve435
    Copper Contributor

    Same for me! Not only on Web, but also on the Windows app.

    • AndrewLinstead's avatar
      AndrewLinstead
      Copper Contributor
      Same issue for me. Some apps that I can see on the app store say not found when I click on them. Apps not showing on Outlook desktop app or web app. Very annoying

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