Forum Discussion

Jason_Kendall's avatar
Jason_Kendall
Copper Contributor
Dec 04, 2023

Outlook support - human

I posted an issue last week with no resolution or comments.  I have tried to contact any support mechanism with microsoft and there is No way of getting ahold of any support.  How do we get a support issue resolved?  I just spent 2500 on a studio2 and have used microsoft forever and now have this issue with Outlook 365 and can't seem to get ahold of any method to get this issue resolved.

 

7 Replies

  • k n's avatar
    k n
    Copper Contributor

    please help me!!!!i have been stuck in a mixcrosfot loop for over four hours and still cannot find a way to contact a human support person or even to create a new post on this forum!!! does anyone know how to contact support for email ie outlook/hotmail? I have a very old account that appears active and i would like to acces it to see if there are still old emails as they would help with a music archive project i have started. my old passords do NOT work, the password reset DOES NOT WORK, the passowrd recoevery DOES NOT WORK, i just need to somehow contact ana ctual human and give them the details ebcause their autmatoed system immediates stops the process, can anyone help? i cannot find ANYWAY to get a huamn from microsoft to help me

  • Can't help with phone support. Assume you are following these paths.

    MS 365 - Admin Only Support
    https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support

    MS 365 Subscriber
    https://www.microsoft.com/en-us/microsoft-365/support

    Try Chat Support?

    Open a browser to https://support.microsoft.com/home/contact

    Tell us your problem: "Outlook {whatever}"

    [Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]

    Sign in with any Microsoft account

    Products and services: "Microsoft 365 and Office"

    Category: "Outlook"

    [Confirm]

    Choose a support option -> "Chat with a support agent in your web browser"

    **Edited by Admin to put the support URL in **

    • k n's avatar
      k n
      Copper Contributor

      the microsoft contact page constantly redirects me voer and over and there is NO CONTACT INFO at any point

      • Hornblower409's avatar
        Hornblower409
        Iron Contributor

        Are you looking for Customer service phone numbers?

        https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2  

        (I can't post the URL as a link. Only plain text)

  • Natalia_Les's avatar
    Natalia_Les
    Copper Contributor

    Hello Jason, I am currently in the same situation - did you solve it out? I am in an urgent need to speak to human beeing and this hotline service sends me only to selfhelp page, so annoying

    thanks for help in advance