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Emilio_Colon's avatar
Emilio_Colon
Copper Contributor
Jan 03, 2022

Outlook Search not showing results on MAC M1 Pro

Hello, I upgrade to a MAC M1 Pro and the search feature does not return any results. I followed the directions for re indexing and no luck. The MAC OS is: Monterey 12.1 (21C52) & the Outlook for Mac version is: 16.56  Your help will be highly appreciated! Happy New Year to all. 

26 Replies

  • bobert_jones's avatar
    bobert_jones
    Copper Contributor

    Am on Mac Air M2 running Os Ventura 13.3.1 with Outlook for Mac v 16.62.2

    Outlook search worked last month until migrated to this new computer, now it doesn't.

    So obviously prior fixes of this problem did not endure.

    Anyone with ideas?

    • gerard641210's avatar
      gerard641210
      Copper Contributor
      same for me, and old bug , when will they take this problem away for once ?!!
  • TekStart's avatar
    TekStart
    Copper Contributor
    Sorry all... but I have v16.58 (22021501) and Monterey v12.2.1 and I still can't get the search problem fixed. I'll try the add/remove of Macintosh HD and see if that works, but I have my doubts.
  • lzulch's avatar
    lzulch
    Copper Contributor

    Emilio_Colon I'm happy to report the problem has been fixed in 16.57 (22011101). I've verified and it is working well.

    • Emilio_Colon's avatar
      Emilio_Colon
      Copper Contributor
      Thank you, I checked last night after the update and the search is now working again!
      • Nilius's avatar
        Nilius
        Copper Contributor

        I am on 12.1 with the 16.57 update installed and search is still not working.

         

        I should add that I have tried every step that every blog recommends when you google the problem.

  • lzulch's avatar
    lzulch
    Copper Contributor

    Emilio_Colon I've been having the same issue and tried everything I could think of, finally contacting Microsoft support, who suggested most of the same things, then said to reinstall, which I did. Nothing worked.

     

    My question is simple: is search in original mode Outlook working for anyone on a new MacBook Pro? (Versions: M1 Pro, Outlook 16.56, and MacOS Monterey 12.1)

     

    If not, then we can stop wasting time and wait for a fix from Microsoft and Apple. 

    • coreymcc's avatar
      coreymcc
      Copper Contributor

      https://support.microsoft.com/en-us/office/search-in-outlook-for-mac-returns-no-results-after-installing-macos-monterey-12-1-075c5f09-35db-4205-aba3-eea2f168c71b 

       

      From Microsoft Customer Support:

      We have noticed users reporting search related issue in Outlook after updating to latest Mac OS version 12.1. This is documented in our article:

       
      https://support.microsoft.com/en-us/office/search-in-outlook-for-mac-returns-no-results-after-installing-macos-monterey-12-1-075c5f09-35db-4205-aba3-eea2f168c71b
       
      Also, we have received an information as to the fix is rolled out in one of our Insider Fast ring (beta version) of Outlook for Mac and we are assuming that this feature will soon be release to all the users in the upcoming updates. I would recommend you to wait for fix to roll out to the production build, as Insider fast is not a stable build.
       
      Note: Office Insider is a preview program for Office subscribers. On Insiders you will be the first to receive the latest features/upgrades, thus helping to identify issues and provide feedback to help make Office great. However, signing up for Insiders would result in a few issues with certain features, as the features released are new.
  • Freekpeters's avatar
    Freekpeters
    Copper Contributor

    Emilio_Colon it worked fine until two weeks ago, now its broke and nothing helps

    -the workarounds from various fora, even with in between "close and restart outlook"

    -external re indexing tool for Spotlight

    -re-install of outlook

    all returns nothing. 

    I need to use outlook for my work, so resorting to other clients simply is not possible. 

     

    Really frustrating, all in all. 

    Kind Regards, 

    Freek Peters. 

     

    • Jenni_jle7's avatar
      Jenni_jle7
      Copper Contributor

      FreekpetersThis has been frustrating since I got my new Mac M1 Air in mid-December. If I use the new Outlook interface it can work, but the interface is frustrating in other ways. Where is the fix?

      • Freekpeters's avatar
        Freekpeters
        Copper Contributor

        dunno Jenni_jle7 . My next step is to move away from Outlook with my private mail to the likes of Thunderbird (never an issue) so only the business exchange mail stays on outlook. Then the "new version of outlook" function might be able to fix the issue. Getting desperate here. If that fails as well i am considering a standard windows computer 😞

         

        My mac is still intel based, so the problem is wider than M1 macs. 

         

        cheers

        freek

  • vanduker's avatar
    vanduker
    Copper Contributor

    Emilio_Colon 

     

    Is broken:

     

    https://support.microsoft.com/en-us/office/search-in-outlook-for-mac-returns-no-results-after-installing-macos-monterey-12-1-075c5f09-35db-4205-aba3-eea2f168c71b

     

    https://forums.macrumors.com/threads/monterey-12-1-update-broke-my-outlook-365-search-function.2327507/page-11

     

    • Emilio_Colon's avatar
      Emilio_Colon
      Copper Contributor

      vanduker thanks for confirming that it is indeed broken! I am on an exchange server hence I cant use the new outlook... 

      • vanduker's avatar
        vanduker
        Copper Contributor

        Emilio_Colon 

         

        Maybe it saves someone else a hassle.  None of the legacy fixes do anything except waste time.    

         

        For me I have the new M1 that does not work but my 2014 MBP with same MacOS and Outlook works fine.  

         

        I am able to use the "New Outlook" so search does work but the interface stinks.  I've resorted to use of native Mail for search functions.  

         

        Good luck.  Is still broken in current MacOS beta 12.2 and current Outlook beta.

  • Voidheart's avatar
    Voidheart
    Copper Contributor
    Search in Outlook for Mac is the most broken thing. These workarounds might get it to work for a while, but then it will eventually stop working again. I gave up on getting it to work permanently and switched to other clients.

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