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UAfzal450's avatar
UAfzal450
Copper Contributor
Jun 22, 2023

Outlook OWA Mail Rules & Message Handling for End user

Hi,

 

I am looking for Rules in OWA -> Settings Cog -> "View All Outlook Settings" -> Email but it is not there.

Also, I have Message Handling but getting a message that it is unable to load. 

Please see attached Screenshot for both:

 

Please advise If there is a settings disabled in Admin Centre or if the Rules feature is moved/removed? Also please advise on Message Handling Error.

 

Thanks

  • VasilMichev's avatar
    VasilMichev
    MVP
    Jun 22, 2023
    Access to rules can be disabled via CAS mailbox policies, so best check with your admin.
    • UAfzal450's avatar
      UAfzal450
      Copper Contributor
      Jun 23, 2023

      Hi VasilMichev sorry I forgot to add the Rules are enabled in "OwaMailboxPolicy" for the account. I assume you are talking about this specifically in CAS? Please advise.

      • VasilMichev's avatar
        VasilMichev
        MVP
        Jun 23, 2023
        Yes, the OWA mailbox policy is what I meant. Are you the only one affected by this, or other users too? I cannot think of any other controls that can disable access to Rules, but you might check the Role Assignment policy just in case - the New-InboxRule is part of the MyBaseOptions role, which in turn is part of the default Role assignment policy - perhaps some modifications were made there.
        Just in case, try a different browser/private session and try capturing the network trace to see any errors being generated when opening the settings page.

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