Forum Discussion

Iron Contributor

Nov 28, 2017

Outlook on web - Focuesed Inbox - Other view shows limited number of mails

We're using the Focused Inbox in Outlook on Web. Although I have more than 300 mails in my Inbox, the Other view only allows me to see the last 25 recent mails. I can't scroll further down to see t...

outlook on the web

VasilMichev

MVP

Nov 28, 2017

I'm not a fan of Focused Inbox (heavy rule user here), but I just switched it on for the sake of testing, and I cannot seem to reproduce the issue. Have you tried a different browser, might be some issue in the code?

EricDeferm
Iron Contributor
Dec 01, 2017
I've discovered the reason why it fails. The issue happens when I zoom out extremely (25%) to select a large number of Other mails to create Sweep rules. The reason for the zoom out is due to the fact that the Select option at the top allows you to select only the mails that are visible in your active window.

Running in full HD

with no zoom I can select 10 items using the select box at the top

with zoom at 50% I can select 21 items

with zoom at 25% I can select 40+ items, and so on.

I can click 'Select Everything' , but then the 'Sweep' option is no longer available.
EricDeferm
Iron Contributor
Nov 30, 2017
Hi Vasil, tx for your response. The problem is solved now. I don't know the real cause. It was going on for several days. Now I can continue to scroll in the Other view.